Support

7speed is calling, SMS, chat, and Notes & Reminders. Personal (Home) and Business are separate apps: use Personal for Free, Pay as you go, or Home plans; use Business for team calling, IVR, and admin tools. A Business account can’t sign in on Personal, and vice versa.

Business Starter is for small teams (2–5 seats) with 1 company number, basic auto-attendant, and 1 ring group. Essentials adds full IVR, call queues, and chat AI helpers. Pro adds up to 3 company numbers (1 primary + 2 additional), chat search, guest channels, AI website chat widget, after-hours AI receptionist, analytics, recordings, and unified inbox. Org departments are included on every Business plan. All Business plans include unlimited US calling & business SMS (10DLC). Canada and other international use prepaid calling credit. Contact Center and Business Fax are optional add-ons.

Business pricing

The Home and Business web apps are limited to countries 7speed serves (currently the United States). Mobile apps are listed in the US app stores.

After you choose a Business plan, the owner picks a primary company number (search by US area code). Starter and Essentials include 1 company number. Business Pro includes up to 3: your primary line plus up to 2 additional numbers. On Pro, use Settings → Add another (or Pick your phone number) while you still have capacity under the plan. Assign additional numbers to departments in Admin → Departments so outbound caller ID and inbound IVR follow that team. Fax numbers from the Business Fax add-on are separate and do not count toward the company-number limit. Keep the subscription renewing to keep your numbers.

US VoIP numbers need one registered street address for 911. Emergency responders use that address when you dial 911 from your 7speed number. Set it in Settings → E911 emergency address. You can edit it there anytime you move.

Phone system lets owners and admins configure business hours, IVR (auto-attendant), ring groups, call queues, and desk phones. Open Phone system from the drawer (Pro includes fuller PBX tools; Starter has basic auto-attendant and one ring group). The Operator ring group (extension 0) is created by default for press-0 / no-input on the primary line and is the shared mailbox for texts to that number; additional numbers use their own 0 / Operator (or department) ring group for texts. Pair Phone system with Admin → Departments to group teammates, extension ranges, and additional numbers.

Org departments are included on every Business plan (Starter, Essentials, and Pro). Open Admin → Departments to group teammates—for example Sales or Support. Creating a department also creates a private chat channel with the same name; only teammates assigned to that department are channel members (owners/admins can delete the channel without joining). You set an extension range and optionally assign a company phone number. On Business Pro, assign additional numbers to departments for per-line outbound caller ID and inbound IVR. Assign members from Users when inviting or editing teammates. Only the organization owner can delete a department.

Business Pro includes up to 3 company voice numbers: one primary and up to two additional. Claim extras from Settings while under the plan limit. Assign an additional number to a department in Admin → Departments: inbound calls on that number ring only that department’s members, and IVR default (0 / timeout) uses the department ring group. Teammates in that department place outbound calls with that number as caller ID—unless they also belong to a department using Primary, in which case Primary wins. The shared IVR welcome can list your primary and additional lines; callers who dial an additional number go to that line’s menu after the welcome. Texts to each company number go to that number’s 0 / Operator ring group (the department ring group when the number is assigned to a department; otherwise the Operator group for that line)—every teammate on that group receives the text.

Owners and admins open Users (from Admin) and invite teammates. Add people one at a time with name, email, optional job title, departments, and role (User or Admin), or upload an Excel/CSV for several at once. Only the founding owner can assign the Owner role. Role changes, invites, and removals appear in Admin → Audit log.

Owners and admins can open Admin → Audit log to see invites, joins, role changes, user removals, organization rename, and phone-system changes (settings, hours, IVR, ring groups, queues, SIP devices).

Yes. Organization owners can edit the company name from Admin. Renames are recorded in the audit log.

Teammates are people in your organization (with seats and roles). Business Contacts are external people you save for calling and texting. Both appear when you place calls or send texts; you can favorite people for quicker access.

Admin → AI settings controls where call-activity notes post (activity channel) and the FAQ Q&A the after-hours receptionist and website chat bot use — add detailed answers there and Save. After-hours AI receptionist is Business Pro only: when your Phone system hours say you’re closed, callers can speak to an FAQ/AI attendant instead of only hearing voicemail. PSTN call recaps appear on Calls; in-app voice/video recaps post in the chat where the call happened.

Business Pro only. In Business web → Admin → Web chat widget: enable the widget, set a welcome message, Save (this creates the Website visitors / GUEST channel), then Copy embed code and paste the script before the closing body tag on your website. Visitors chat from your site; messages appear for your team in Chat → Website visitors. You can also enable/disable and edit the welcome message from the mobile Admin screen; the embed snippet is copied from web Admin.

Meetings is video for your team (and guests on Pro)—schedule from Meetings, and invitees get email RSVP links, a calendar file (.ics), and a reminder about an hour before start. Unified Inbox is a Pro feature and is personal to each teammate: chat, huddles, and meetings they belong to, plus their own calls and voicemail (including ring groups they are in). Texts to a company number appear for members of that number’s 0 / Operator ring group. Open Meetings and Inbox from the Business app drawer when your plan includes them.

Inbound SMS/MMS to a company business number goes to that number’s 0 / Operator ring group—the same default group used for press 0 / no-input calls on that line (primary Operator for the main number; department ring group or line Operator for additional numbers). Every teammate on that group sees those texts in Text and Inbox. Add members in Phone system → Ring groups (or via the department). Other ring groups still receive their own calls and voicemail as configured; they do not get texts for a line unless they are on that line’s 0 / Operator group.

Business Fax is an optional add-on (500 or 1,000 pages/month) with a dedicated fax number and inbox. Fax numbers are separate from company voice numbers and do not count against your plan’s company-number limit. Owners/admins pick a fax number after the add-on is enabled.

Contact Center is an optional add-on for Business Essentials or Pro. It uses the same per-seat list rate as Business Pro ($32/user/mo or $30 annual) but is billed separately (own Stripe price × agent seats), with a minimum of 4 seats (up to 500). Concurrent Agent Desktop logins are capped to the seats you purchase. It includes Agent Desktop (voice, chat, and SMS), Supervisor Console with a live wallboard plus listen/whisper/barge, QA Console, Call performance report, and outbound campaigns. First-period coupons can apply when enabled (same Business coupons as plans and Fax). Supervisor, QA, Call performance report, and Campaigns are Owners/Admins only.

Call performance report (Contact Center add-on, Owner/Admin) shows agent attendance and quality over 1–180 days: available time, on-call, wrap-up, away, QA scores, attended rate, and trend wallboards. You can open a Console table of agents and share a summary to chat or email. It is separate from Business Pro analytics — it only appears when Contact Center is enabled.

With Contact Center, Supervisor and QA each have a Wallboard tab and a Console tab. Supervisor wallboard shows live active calls, waiting calls, agent states, and queue stats. QA wallboard shows review completion, average score, pending vs completed reviews, and score trends; Console is where you start, complete, or revisit scorecard reviews on recordings.

Use the Calls tab to dial out. Incoming calls ring this app on your signed-in devices. Keep notifications enabled so you don’t miss rings.

Missed calls can go to Voicemail in the app. On Pay as you go, Home, and Business plans you can record a custom greeting in Settings → Voicemail greeting. Transcription is available with the Add-ons Bundle on Home, and is included on Business plans.

Open Settings → Voicemail greeting. Tap Record greeting, speak for up to 45 seconds, then Stop & save. Use Preview to hear it, Re-record to replace it, or Remove to return to the default prompt. Callers hear your greeting before the beep. Works in the mobile and web apps.

Plans with a 7speed number can open Text to message any phone number. Group text is supported for conversations with multiple recipients. On an incoming call, Decline hangs up only. Message opens quick replies that send a text and decline — nothing is texted unless you choose a reply. On Business, texts to a company number are delivered to that number’s 0 / Operator ring-group members (see Business features & admin).

Chat is in-app messaging with other 7speed users (DMs and groups). Text goes to regular mobile numbers outside the app. Chat supports rich formatting (bold, colors, lists, drawings). Text stays plain text so carrier SMS can deliver it — the Format toolbar is hidden on Text.

In Chat, open Format in the composer to style text (bold, lists, colors) or add a drawing. Formatting is for Chat only. Text and SMS stay plain text. You can also send a formatted note into Chat with Send via chat from Notes & Reminders.

Open the message actions on a chat or text and choose Forward. The message is sent to the conversation you pick with a Forwarded label. Your original thread stays as it was.

Open a Chat or Text conversation and choose Wallpaper. The choice applies to that conversation only. Pick a preset (including Live options like Waterfall), None, or upload a custom photo. Your custom photo is stored once and can be reused on any thread.

Open Spam & Blocked from Settings (or the Spam screen) to manage blocked numbers, spam texts, and blocked chats.

Notes & Reminders lets you save personal notes with optional timed reminders. Open it from the note icon in the app header (mobile and web). When a reminder fires, you get a push notification and a badge on the note icon until you open the note.

Open Notes & Reminders → New note. Add a title and write in the rich editor (formatting, colors, lists, and Draw for handwriting or sketches). Optionally set Reminder to a date and time, then Add note. Edit anytime from the note detail screen. Reminder is optional — leave it empty for a note with no alert.

Yes. Open a note and choose Send via chat. That opens a new Chat compose with your note’s title and formatted body so you can pick who to send it to. Recipients see the rich note in Chat; SMS cannot carry that formatting.

Notes are tied to your signed-in account and sync across your devices on that account. They are not shared with other users unless you send one via Chat.

On sign-in, enter your email and choose Forgot password? We’ll email a reset link if an account exists for that address. Already signed in? Open Settings → Your profile and choose Send password reset email. Open the link, set a new password, then sign in again.

Passwords must be at least 12 characters and include uppercase, lowercase, a number, and a special character. They also must not contain your email username. You’ll see a strength meter when creating or resetting a password.

If we don’t recognize this phone or browser, we email a 6-digit sign-in code. Enter it on Verify it’s you. Codes expire after about 10 minutes. Your first signed-in phone is remembered; a new phone asks for the code. On web, an unrecognized browser asks for the code too.

After your first successful sign-in on a new browser, you can trust the device. Trusted browsers stay recognized for 30 days and won’t sign you out for sitting idle. If you don’t trust it, the session is temporary and we sign you out after about an hour of inactivity.

App lock adds a passcode (and optional biometrics) so others can’t open 7speed on your device. Turn it on or off under Settings → App lock.

Organization owners manage seats, plan changes, add-ons (Contact Center, Fax), and calling credit under Billing / Plan & billing. Admins can help run the phone system but billing is owner-only.

Yes — keep the Business subscription renewing to keep company (and fax) numbers. If the paid period ends without renewal, numbers return to the 7speed pool. Manage renewals in Billing (Stripe on web) or App Store / Google Play on mobile.

Settings → GDPR & privacy (Privacy (GDPR) on web). Export downloads a JSON file of your account data. Account deletion permanently wipes your data (messages, calls, texts, voicemail, profile), cancels active subscriptions, and returns your 7speed number to our pool for other users. You must confirm your email. This cannot be undone.

If your account is inactive for 120 days, we permanently delete it under the same policy as a manual deletion (data wipe, subscription cancel, number returned to the 7speed pool). We send one email reminder about 30 days before inactivity deletion. Suspended or deactivated accounts that are not restored within 120 days are also deleted automatically.

Learn more about 7speed and G-Delight Inc. Use About 7speed below to open our About page.

About 7speed

Read how we collect, use, and protect your information, including account deletion and inactivity. Open Privacy Policy from the links below.

Privacy Policy

Review the terms that govern use of the 7speed service, including account deletion. Open Terms of Service from the links below.

Terms of Service

You can delete your account anytime in Settings → GDPR & privacy. Deletion permanently erases your data, cancels active subscriptions, and returns your number to the 7speed pool. Accounts inactive for 120 days (including suspended or deactivated accounts that are not restored) are automatically deleted under the same policy. We email one reminder about 30 days before inactivity deletion. See Privacy Policy and Terms for the full legal wording.

Privacy Policy