Support

7speed is calling, SMS, and chat. Personal (Home) and Business are separate apps: use Personal for Free, Pay as you go, or Home plans; use Business for team calling, IVR, and admin tools. A Personal account can’t sign in on Business, and vice versa.

Free is unlimited in-app chat and voice with other 7speed users (no phone number). Pay as you go locks in a US number with prepaid usage. Home includes a number with unlimited US calling & SMS. Canada and other international calls use prepaid calling credit. Optional Add-ons Bundle is available on paid plans.

The Home and Business web apps are limited to countries 7speed serves (currently the United States). Mobile apps are listed in the US app stores.

After you choose Pay as you go or Home, open Pick your phone number, search by US area code, and claim one. That number is used for calls, texts, and voicemail. Free does not include a phone number. Number purchase may only be available from allowed countries.

US VoIP numbers need one registered street address for 911. Emergency responders use that address when you dial 911 from your 7speed number. Set it in Settings → E911 emergency address. You can edit it there anytime you move.

Use the Calls tab to dial out. Incoming calls ring this app on your signed-in devices. Keep notifications enabled so you don’t miss rings.

With the Add-ons Bundle, open Settings → Number & call forwarding and enter another phone’s carrier number (not your 7speed number). Incoming calls then ring that phone as a normal call, showing your 7speed caller ID.

Missed calls can go to Voicemail in the app. On Pay as you go, Home, and Business plans you can record a custom greeting in Settings → Voicemail greeting. Transcription is available with the Add-ons Bundle.

On Pay as you go, Home, and Business plans, open Settings → Voicemail greeting. Tap Record greeting, speak for up to 45 seconds, then Stop & save. Use Preview to hear it, Re-record to replace it, or Remove to return to the default prompt. Callers hear your greeting before the beep. Works in the mobile and web apps. Free does not include voicemail. Transcription is separate and requires the Add-ons Bundle.

Plans with a 7speed number can open SMS to message any phone number. Group SMS is supported for conversations with multiple recipients. On an incoming call, Decline hangs up only. Message opens quick replies that send an SMS and decline — nothing is texted unless you choose a reply.

Chat is in-app messaging with other 7speed users (DMs and groups). SMS goes to regular mobile numbers outside the app.

Open a Chat or SMS conversation and choose Wallpaper. The choice applies to that conversation only. Pick a preset (including Live options like Waterfall), None, or upload a custom photo. Your custom photo is stored once and can be reused on any thread.

Open Spam & Blocked from Settings (or the Spam screen) to manage blocked numbers, spam texts, and blocked chats.

On sign-in, enter your email and choose Forgot password? We’ll email a reset link if an account exists for that address. Already signed in? Open Settings → Your profile and choose Send password reset email. Open the link, set a new password, then sign in again.

Passwords must be at least 12 characters and include uppercase, lowercase, a number, and a special character. They also must not contain your email username. You’ll see a strength meter when creating or resetting a password.

If we don’t recognize this phone or browser, we email a 6-digit sign-in code. Enter it on Verify it’s you. Codes expire after about 10 minutes. Your first signed-in phone is remembered; a new phone asks for the code. On web, an unrecognized browser asks for the code too.

After your first successful sign-in on a new browser, you can trust the device. Trusted browsers stay recognized for 30 days and won’t sign you out for sitting idle. If you don’t trust it, the session is temporary and we sign you out after about an hour of inactivity.

App lock adds a passcode (and optional biometrics) so others can’t open 7speed on your device. Turn it on or off under Settings → App lock.

Settings → Plan & billing (or Billing) lets you change plans, add the Add-ons Bundle, and manage prepaid balance (Pay as you go) or international calling credit (Home) where applicable.

On 7speed Personal, contact sync can upload Contact List names and numbers to 7speed servers so calling, SMS, caller ID, and seeing who uses 7speed work better. Sync only starts after you tap Accept. Choose Not now to keep contacts local. Turn it on or off anytime in Settings → GDPR & privacy (or Privacy (GDPR) on web).

Settings → GDPR & privacy (Privacy (GDPR) on web). Export downloads a JSON file of your account data. Account deletion permanently wipes your data (messages, calls, SMS, voicemail, profile), cancels active subscriptions, and returns your 7speed number to our pool for other users. You must confirm your email. This cannot be undone.

If your account is inactive for 120 days, we permanently delete it under the same policy as a manual deletion (data wipe, subscription cancel, number returned to the 7speed pool). We send one email reminder about 30 days before inactivity deletion. Suspended or deactivated accounts that are not restored within 120 days are also deleted automatically.

Learn more about 7speed and G-Delight Inc. on our About us page.

Read how we collect, use, and protect your information, including account deletion and inactivity. See the Privacy Policy.

Review the terms that govern use of the 7speed service, including account deletion. See the Terms of Service.

You can delete your account anytime in Settings → GDPR & privacy. Deletion permanently erases your data, cancels active subscriptions, and returns your number to the 7speed pool. Accounts inactive for 120 days (including suspended or deactivated accounts that are not restored) are automatically deleted under the same policy. We email one reminder about 30 days before inactivity deletion. See Privacy Policy and Terms for the full legal wording.

Privacy Policy